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Refund Policy

Effective Date: 07/02/2025

Last Updated: 30/12/2025

At VASTIPTV.com, we stand behind the quality of our service. Our goal is to ensure you have the best possible entertainment experience. If things don’t go as planned, our transparent refund policy is here to protect your investment.

1. Eligibility for Refunds

We offer refunds under specific conditions to ensure fairness to both our users and our technical team:

  • Service Disruption: If our service experiences significant downtime due to technical issues on our side, we will provide a partial or full refund proportional to the downtime.

  • Billing Errors: If you are incorrectly charged (e.g., duplicate transactions or incorrect plan pricing), we will issue a full refund for the excess amount immediately.

  • Technical Non-Compatibility: If our technical team cannot resolve a compatibility issue with your device within the first 24 hours of activation.

Please Note: Refunds are not applicable for change of mind, personal preference regarding content library, or if the service has been used for more than 24 hours.

2. How to Request a Refund

To ensure a quick resolution, please follow these steps within 7 days of your purchase:

  1. Contact our support team at [email protected].

  2. Provide your Order Number and the email address associated with the account.

  3. Include a brief description of the technical issue (screenshots help us resolve it faster!).

3. Processing Your Refund

Once your request is approved:

  • Refunds are processed within 5-10 business days.

  • Funds will be returned to the original payment method used during checkout.

  • Note: Access to the IPTV service will be terminated immediately upon the issuance of a refund.

4. Transaction Fees

Please be aware that some payment processors may apply non-refundable transaction fees. These small fees may be deducted from the total refund amount as per the processor’s terms.

5. Dedicated Support

Before requesting a refund, we encourage you to reach out to our 24/7 Support Team. 99% of technical issues (buffering, setup, or app configuration) can be resolved in minutes with the help of our experts.